Easy Stop Storage's Privacy Policy

We collect information you voluntarily provide when you:

• Make a reservation or rent a storage unit
• Create an account on our website
• Contact us with questions or requests
• Sign up for newsletters or promotional materials
• Participate in surveys, contests, or promotional activities
• Make payments or provide billing information
  
  

This may include:

• Full name and contact information (phone number, email address, mailing address)
• Government-issued identification information
• Payment information (credit card numbers, bank account information)
• Storage unit preferences and rental history
• Emergency contact information
• Vehicle information (if applicable)
• Communications with our customer service team

When you visit our website, we may collect:

• IP address
• Location data
• Browser type and version
• Operating system
• Pages visited
• Time spent on site
• Referring website
• Device identifiers
• Cookies and tracking technologies

We may receive information about you from:

• Cubby Enterprises, Inc. through their integrated software components
• Payment processors (such as Stripe, Payabli, or other payment services)
• Identity verification services
• Marketing partners and lead generation services
• Public records and databases
• Social media platforms (if you interact with us there)
• Our website hosting and development partners

Provide Services

• Process rental agreements and reservations
• Manage your storage unit account
• Process payments and billing
• Provide customer support
• Verify your identity and prevent fraud
• Manage facility access and security
  
  

Communications

• Send rental confirmations and updates
• Provide important notices about your account or our services
• Send promotional materials and special offers (with your consent)
• Respond to your inquiries and requests
• Conduct customer satisfaction surveys
  
  

Business Operations

• Improve our website and services
• Analyze usage patterns and customer preferences
• Conduct market research and analytics
• Ensure compliance with legal and regulatory requirements
• Protect against fraud and unauthorized access
  
  

Marketing and Advertising

• Personalize your experience on our website
• Display relevant advertisements
• Measure the effectiveness of our marketing campaigns
• Send targeted promotional communications (with your consent)

Consent to Receive Communications

By providing your phone number to us, you are providing express written consent to receive communications from us at that number. We may contact you via:

• Text messages (SMS/MMS)
• Voice calls (including autodialed and prerecorded calls)
• Push notifications (if you have our mobile app)

Transactional Communications (No Opt-Out Available):
You will receive essential communications related to your storage account, including:

• Rental confirmations and lease agreements
• Payment confirmations and receipts
• Account status updates and notifications
• Security alerts and access notifications
• Past due notices and payment reminders
• Unit availability confirmations
• Customer service responses
• Emergency notifications
  
  

Promotional Communications (Opt-In Required):
With your separate consent, you may receive promotional messages including:

• Special offers and discounts
• New service announcements
• Facility updates and improvements
• Seasonal promotions
• Referral programs
• Customer satisfaction surveys

• Transactional messages: Frequency varies based on your account activity
• Promotional messages: Approximately 0–5 messages per month (if you opt in)
• Timing: Messages may be sent during normal business hours (8:30 AM – 5 PM local time)
• Emergency communications: May be sent at any time

For Promotional Messages:

• Reply "STOP" to any promotional text message
• Email us at ESSLubbockWest@easystopstorage.com
• Log into your account and update preferences
  
  

For Transactional Messages:
You cannot opt out of transactional messages while you maintain an active account with us, as these are necessary for account management and security.

Standard message and data rates may apply based on your mobile carrier's plan. We do not charge for text messages, but your carrier may. Contact your mobile provider for details about your messaging plan.

Text messages are sent through Twilio, a third-party communication service provider. By consenting to receive text messages, you acknowledge that:

• Your phone number and message content will be shared with Twilio
• Twilio’s privacy policy and terms of service apply to their handling of your data
• We may use additional communication service providers as needed

• You can update your communication preferences at any time through your online account
• Consent is specific to the phone number provided — if you change numbers, you must provide new consent
• We will honor opt-out requests within 10 business days
• Opting out of promotional messages does not affect necessary account-related communications

Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records. By calling us or accepting our calls, you consent to such recording.

Service Providers

• Cubby Enterprises, Inc. (storage management and communications software)
• Twilio (text messaging and voice communications)
• Website hosting provider
• Payment processors
• Identity verification services
• Other communication service providers
• IT and security providers
• Legal and professional advisors
  
  

Business Partners

• Marketing partners (with your consent)
• Analytics providers
• Advertising networks
  
  

Legal and Safety Requirements

We may disclose your information when required by law or when necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or illegal activities
• Enforce our terms of service or other agreements
  
  

Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure.

Access and Correction

• Log into your account to view and update your information
• Contact us to request access
• Request corrections to inaccurate information

Communication Preferences

• Unsubscribe from promotional emails
• Reply "STOP" to opt out of promotional texts
• Contact us to update preferences

Account Deletion

You may request deletion of your account, subject to legal and business requirements.

California Privacy Rights

If you are a California resident, you may have rights under the CCPA, including:

• Right to know what personal information we collect
• Right to delete personal information (with exceptions)
• Right to opt out of the sale of personal information
• Right to non-discrimination

We use cookies to:

• Remember preferences and login information
• Analyze website usage
• Provide personalized content and ads
• Ensure security and prevent fraud

You can control cookies through your browser settings.

Our services are not directed to children under 13, and we do not knowingly collect their information.

Your information may be processed outside your country with appropriate safeguards in place.

We may update this policy periodically. We will:

• Post updates on our website
• Update the “Last Updated” date
• Provide notice when required

If you have questions about this Privacy Policy, contact us:

Easy Stop Storage
7904 19th Street
Lubbock, TX 79407

Email: ESSLubbockWest@easystopstorage.com

Thank you for your interest in our services. We value your privacy and are committed to protecting it. This document outlines our privacy practices, including how we collect and use your information when you visit our website and engage with our services. Please review it carefully, as it may be updated periodically.